Contact Us

Thank you for visiting Minaal. We appreciate your trust and are here to assist you with any questions, order concerns, or product support needs. Our customer service team is committed to providing clear, timely, and professional assistance to all adult customers who visit our website.

We understand the importance of reliable communication, especially when shopping online, which is why we offer multiple ways to reach us. Whether you prefer email, phone, or live chat, our support team is ready to help.

Minaal is an adult-only online store, and all communication regarding orders, account details, and product support is handled with strict privacy and U.S. compliance standards.

Business Hours

Our team is available to assist you during the following hours:

9:00 AM – 5:00 PM (MST), Monday – Friday

Messages received outside business hours will be answered on the next business day.

Email Support

For general inquiries, order questions, refund requests, or shipping-related assistance, email is the fastest and most reliable way to reach us.

Email: support@minaal.shop
Response Time: Within 24–48 business hours

Our team reviews every message carefully and provides clear and complete responses based on your inquiry.

Phone Support

If you have urgent questions about an existing order or need real-time assistance, you can reach our support team directly by phone during our business hours.

Phone: +1 (408) 355-1290

If we miss your call, please leave a voicemail with your name, order number (if applicable), and a callback number. We will return your call as soon as possible.

Live Chat Support

For quick assistance, you can contact us through the Live Chat feature available on our website.
If you message us outside our open hours, your message will automatically convert into an email so our team can respond the next business day.

Live Chat is ideal for:

• Basic questions

• Order status checks

• Website assistance

• Policy inquiries

Mailing Address

For written correspondence or official mail, please use the address below:

Minaal
1046 W Natal Ave
Mesa, Arizona 85210
United States

(Please note: This is our office and mailing address for correspondence only. This location is not a retail storefront and does not accept walk-in visits.)

Commitment to Service

Our goal is to ensure that every adult customer receives respectful and efficient support. From product questions to post-purchase assistance, we strive to deliver a professional and transparent customer experience. All inquiries are handled securely under U.S. and California privacy guidelines.