Frequently Asked Questions (FAQ)
For Adult Customers (18+ Only)
This FAQ page answers the most common questions about ordering, payments, shipping, returns, and privacy. Our website is strictly for adults aged 18 and older.
1. Quick Overview Table
| Category | Key Information |
|---|---|
| Shipping Fee | $20 per product (no free shipping) |
| Dispatch Time | 1–2 days |
| Delivery Time | 5–8 working days |
| Refund Processing | 3 days to confirm + up to 30 days to receive refund |
| Payment Method | PayPal only |
| Support | Email, Phone, Live Chat |
| Data Collected | Name, email, phone, billing & shipping address only |
2. General Questions
Who can shop on your website?
Only adults aged 18+ may use our website and purchase our products.
What products do you sell?
We sell chairs only.
Is live chat support available?
Yes. Live chat support is available during business hours. Messages sent after hours convert to email.
3. Orders & Payments
What payment methods do you accept?
We accept PayPal only.
We do not store any payment card information.
Is my payment information safe?
Yes. All payments are securely processed by PayPal. We do not have access to or store your card details.
Do you charge tax?
Taxes may apply depending on your state’s regulations and will be shown at checkout.
4. Shipping & Delivery
Do you offer free shipping?
No. We do not offer free shipping.
What is your shipping cost?
Shipping is $20 per product.
How long does it take to process and ship my order?
Dispatch Time: 1–2 days
Delivery Time: 5–8 working days
Handling Time: Included in dispatch time
Which shipping carriers do you use?
We use trusted U.S. carriers depending on your location.
Can I change my address after placing an order?
Address changes are only possible before the order is shipped. Contact us immediately through live chat or email.
5. Returns & Refunds
What is your refund processing time?
We review the refund request within 3 days.
Refund can take up to 30 days to appear depending on your bank or PayPal.
How do I request a refund?
Contact us via email or live chat. Provide your order number for quick support.
Do you accept returns for damaged items?
Yes. If your item arrives damaged, contact us with photos and your order number.
Who pays the return shipping cost?
Return shipping costs depend on the reason for the return.
If the product arrived damaged or incorrect, we cover the return cost.
6. Privacy & Data Collection
What personal information do you collect?
We collect only what is required to ship your order:
Name
Email address
Phone number
Billing address
Shipping address
No sensitive data or payment data is collected.
Do you sell personal information?
No. We never sell or trade your personal information.
See our Do Not Sell Policy for details.
Do you use cookies or analytics?
Yes. We use Google Analytics to improve website performance.
You can control cookies through your browser.
7. Account & Communication
Do I need an account to place an order?
No. You can check out as a guest.
How do I contact customer support?
Support is available by email, phone, and live chat.
8. Legal & Compliance
Are you compliant with U.S. and California consumer laws?
Yes. We follow:
U.S. consumer protection requirements
California Consumer Privacy Act (CCPA)
Data protection best practices
Our policies are built to meet these standards.
9. Contact Information
Email: support@minaal.shop
Phone: +1 (408) 355-1290
Live Chat: Available during business hours
Mailing Address:
1046 W Natal Ave, Mesa, Arizona 85210, United States
(This is our office and mailing address only — not a retail storefront.)