Refund & Return Policy
Welcome to Minaal. This Refund & Return Policy explains how returns, refunds, and exchanges are handled for purchases made on our website (minaal.shop). We recommend carefully reading this page before placing an order.
Please note: Our website is intended for adults only (18+). Minors are not permitted to use or purchase from this site.
Refund Terms
| Policy Item | Details |
|---|---|
| Return Window | 30 days from the date you receive your order |
| Condition Required | Unused, original packaging, no damage |
| Refund Processing Time | Within 3 business days after inspection |
| Shipping Fees | Non-refundable |
| Processing/Dispatch Time | 1–2 business days |
| Delivery Time | 5–8 business days |
| Return Shipping Cost | Paid by the customer unless product arrived damaged/defective |
| Eligible Payment Methods | PayPal |
| Support Channels | Email, Phone, Live Chat |
1. Return Eligibility
To qualify for a return:
The return request must be submitted within 30 days of the delivery date.
The product must be unused, free of wear, stains, odors, scratches, or modifications.
Item must include all original packaging, manuals, accessories, and materials.
Proof of purchase is required (order number or PayPal transaction ID).
We reserve the right to reject a return if the item shows signs of use or damage not caused during shipment.
2. How to Start a Return
To begin the return process, contact our support team:
Email: support@minaal.shop
Phone: +1 (408) 355-1290
Live Chat: Available on our website during business hours
Please include:
Your full name
Order number
Reason for the return
Clear photos if the item is damaged or defective
After reviewing your request, we will provide:
A return authorization
The correct return address
Instructions for shipping the product back safely
Do not return any product without prior approval, as unauthorized returns may not be processed.
3. Return Shipping Costs
If the item arrived damaged, defective, or incorrect:
We cover the return shipping cost.For all other return reasons (change of mind, ordered wrong color, etc.):
The customer pays the return shipping fee.
Shipping fees originally paid at checkout are non-refundable.
4. Refund Processing Time
Once we receive your returned item, our quality assurance team will inspect it.
Refund timeline:
| Stage | Time |
|---|---|
| Inspection | 1–2 business days |
| Refund Approval | Same day as inspection |
| Refund Completion | Within 3 business days to your original payment method |
Refunds are issued only to the same PayPal account used during checkout.
5. Damaged or Defective Products
If your order arrives damaged or with manufacturing defects:
Contact us within 72 hours of delivery
Provide photos/videos of the issue
We will offer a replacement or full refund at no cost to you
We may request the damaged product to be returned for inspection.
6. Non-Returnable Items
For safety, hygiene, and quality control, we do not accept returns for:
Items not in original condition
Items damaged due to misuse
Products returned without authorization
Products returned after the 30-day window
Items showing signs of use
7. Order Cancellation Policy
Orders can be canceled within 12 hours of placement only if they have not been processed by our warehouse.
After the order enters “Processing” or “Shipped” status, cancellation is no longer possible.
If the order has shipped, you may still return it after delivery by following our standard policy.
8. California & U.S. Consumer Rights Disclosure
This section fulfills required disclosures under:
California Consumer Privacy Act (CCPA)
U.S. FTC (Federal Trade Commission) online commerce practices
State of Arizona business compliance
Your Rights:
You may request information about how we use your personal data for order fulfillment.
You may request correction or deletion of your stored customer information (excluding data required for tax, fraud prevention, and transactions).
You have the right to dispute charges through PayPal if a product is not delivered as described.
Minaal does not sell customer data, rent customer information, or share it with third parties except for:
Payment processors (PayPal)
Shipping carriers (to deliver your order)
9. Contact Information for Refund & Returns
For all refund, return, or support inquiries, contact us:
Email: support@minaal.shop
Phone: +1 (408) 355-1290
Address: 1046 W Natal Ave, Mesa, Arizona 85210, United States
Live Chat: Available on our website during business hours
(Please note: This address is for mail correspondence only and is not a retail storefront.)
10. Final Note
By purchasing from Minaal, you acknowledge and agree to our Refund & Return Policy.
Our goal is to provide a smooth, transparent, and supportive experience for every customer.