Shipping Policy

Welcome to Minaal. This Shipping Policy explains how and when your order ships from our website (minaal.shop). By placing an order, you agree to the practices described below.

Note: Our website is intended for adults only (18+). Minors are not permitted to shop or use this website.

1. Shipping Summary Table

2. Shipping Fee

A flat shipping fee of $20 per product is applied at checkout.
No free shipping is available on Minaal.

Shipping cost is charged directly on your PayPal invoice at the time of payment.

3. Processing & Dispatch Time

After your order is placed:

• Orders are processed within 1–2 business days

• Once processed, the order is handed to the shipping carrier

• You will receive a tracking number via email as soon as the package ships

Orders cannot be edited or canceled after they enter the “Processing” stage.

4. Delivery Time

Estimated delivery time: 5–8 business days
(Excludes weekends and U.S. holidays)

Delivery time depends on:

• Destination within the United States

• Carrier workload

• Weather or transportation delays

We ship only within the United States at this time.

5. Tracking Information

Once your order ships:

• You will receive an email with your tracking number

• Tracking may take 24 hours to update depending on carrier scanning

• You can track the shipment directly on the carrier’s website

If tracking does not update within 48 hours, please contact our support team.

6. Delivery Issues (Lost, Stolen, or Delayed Packages)

Lost Packages

If a package is marked “Delivered” but you did not receive it:

1. Check with neighbors, building management, or mailroom

2. Wait 24 hours for the carrier to complete final scans

3. Contact us if the item is still missing

We will help open a claim with the carrier.

Stolen Packages

If a delivered package is stolen from your property, Minaal is not responsible. However, we will still assist in filing a carrier claim.

Delayed Packages

Carriers may experience delays due to:

• Weather

• Peak season volume

• Mechanical delays

• Incorrect address

We will support you in tracking and resolving the issue.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and correct shipping address.

If the order returns to us due to:

• Missing apartment number

• Invalid address

• Refused delivery

…the customer must cover reshipping fees.

8. Shipping Restrictions

We do not ship to:

• P.O. Boxes (for some oversized items)

• International locations

• U.S. territories outside the mainland

• APO/FPO military addresses (case-by-case)

9. California & U.S. Shipping Compliance

This Shipping Policy complies with:

• California Business & Professions Code

• U.S. Federal Trade Commission (FTC) Online Sales Rules

Legal requirements include:

• Transparent shipping fees (your $20 per product is clearly disclosed)

• Accurate delivery estimates (5–8 business days)

• No misleading claims

• Prompt notification if shipping delays occur

If a significant delay occurs, customers may request:

• A new delivery date

• Or cancellation for a full refund

10. Customer Support for Shipping Questions

For any shipping questions or concerns, contact us:

Email: support@minaal.shop
Phone: +1 (408) 355-1290
Live Chat: Available during business hours
Mailing Address: 1046 W Natal Ave, Mesa, Arizona 85210, United States
(For mail only — not a retail storefront)

11. Final Note

By placing an order on Minaal, you acknowledge and agree to this Shipping Policy. Our goal is to provide fast, clear, and transparent shipping services to all adult customers in the United States.